Make sure that the "CAPS LOCK" on your keyboard is turned off.
If you used numbers in your password and you're using the number pad to enter them, make sure "NUM LOCK" is turned on.
You might have just typed your information incorrectly. Try again.
If you still can't sign in after trying these suggestions or retrieving your password, contact school personnel or Technical Support at 1-800-GO-TO-XAP (1-800-468-6927) during business hours.